How do I reset two-factor authentication?

Who is this for: administrators

It is possible that a colleague or student has enabled Two factor authentication and can no longer log in to Simulise. For example, because this person has received a new telephone.

To reset two factor authentication, do the following:
  1. Navigate to the Administration module.
  2. Choose for the module Users.
  3. Find the user and click Edit.
  4. Click Reset two-factor at the bottom of the page!
  5. Inform the colleague that he/she can set two factor again.

Good to know

Safety Warning. When you reset the two factor, make sure that the request actually comes from the person (by calling them or in a face-to-face conversation). It is possible that unauthorized use is made of the colleague's email account to gain access for Simulise.

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