How do I set up two-factor authentication?

Two-factor authentication makes logging in extra secure: besides your normal login, you enter a code from an app on your phone. Below you can read how to turn it on and what to do if you lose your phone or codes.

Two-Factor Authentication (2FA) adds an extra security step during login. Alongside entering your username/email and password, an additional code is required, which you obtain via an app on your phone.

To set up 2FA:

1. Select Configure authenticator app. You will then be prompted to scan a QR code with an authenticator app, like Google Authenticator.
2. After scanning, a code will appear in the app. Enter this code at the bottom of the page to enable 2FA. From now on, logging in will require a code from the app.

Important notes:

Good to know

• As an admin, 2FA cannot be disabled if no Single Sign-On (SSO) is enabled with another system.
• If you've switched phones and can't log in, the administrators can reset your 2FA.
• If the 2FA code is not accepted, it may be due to a time mismatch between your phone and the server. Make sure your phone's clock is set to automatic.

Recovering Two-Factor Authentication

If you need to reset 2FA on your Simulise account, there are several options:

1. Using Backup Codes: After enabling 2FA, you had the option to generate backup codes. You can use these codes to log into your Simulise account, disable 2FA, and then re-enable it to set it up again.
2. Via a Simulise School Administrator: A Simulise administrator at your school can disable 2FA for your account. They can do this by going to Admin > Users > Edit your account > Reset two-factor authentication.
3. Through Simulise Support: In exceptional cases, Simulise can disable 2FA for your account after a verification process to ensure your identity.

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